Clear about the data behind every arrival.

1. Scope

This policy applies to the YouCanPark mobile application, website, and the support and host-review services connected to them. YouCanPark is a parking marketplace that connects people looking for parking with people offering a space.

2. Information we collect

• Account information: name, email address, verified phone number, profile photo, account role, and sign-in provider identifiers.
• Booking and vehicle information: vehicle number and type, parking dates and times, booking status, price breakdown, online payment and refund references, check-in activity, direct host-payment acknowledgements, disputes, and cancellation history.
• Host and listing information: parking address, map coordinates, availability, prices, access instructions, listing photos, verification status, and the verification material a host chooses or is required to provide.
• Location and search information: device location when permission is granted, selected destinations, map bounds, and search activity used to show relevant parking.
• Communications and safety information: booking chat messages, support requests, reports, evidence attached to a report, and notifications.
• Technical information: device and app version, notification token, security logs, crash or diagnostic information, and network metadata needed to protect the service.

3. How we use information

We use information to create and secure accounts; verify phone numbers and host eligibility; show nearby parking; create, manage, and support bookings; calculate prices and cancellation outcomes; process online reservation fees and refunds; record direct host-payment acknowledgements; deliver arrival instructions and notifications; investigate safety or fraud concerns; provide customer support; maintain records; and improve YouCanPark.

4. Payments

Online reservation-fee payments and refunds are handled by Cashfree. YouCanPark stores transaction references, amounts, and statuses needed for verification and reconciliation, but does not store card numbers, CVVs, UPI PINs, or internet-banking credentials. For the parking amount paid directly to a host, we store only the booking amount, reported method, acknowledgement status, timestamps, and dispute information—not the user's bank credentials. Older payout records are retained where required for reconciliation and legal obligations.

5. When information is shared

We share only what is needed for the service:

• Seekers and hosts receive the booking, vehicle, arrival, and contact context needed to complete a confirmed parking session.
• Service providers support hosting, authentication, maps and location search, phone verification, notifications, analytics, online payments, and refunds.
• Authorised YouCanPark administrators review support, safety, fraud, host-verification, refund, and account cases.
• Information may be disclosed when required by law, a valid legal process, or to protect people, property, or the service.

YouCanPark does not sell personal information.

6. Retention and security

We keep information only for as long as it is needed for active services, payment and tax records, fraud prevention, dispute handling, safety, and legal obligations. Retention periods differ by record type. We use access controls, row-level permissions, encrypted network connections, protected server credentials, audit records, and limited administrator access. No online service can promise absolute security.

7. Your choices and requests

You can update many account and listing details in the app, control device permissions, and request account deletion through the available account controls. You may also ask to access, correct, or delete eligible personal information, withdraw consent where consent is the basis for processing, or raise a privacy concern by emailing support@youcanpark.in. Some booking, payment, fraud-prevention, or legal records may need to be retained.

8. Children and changes

YouCanPark is intended for people aged 18 or older. We may update this policy when the product, providers, or legal requirements change. Material changes will be posted here and, where appropriate, communicated in the app.