The amount is clear before you cancel.

1. Before host acceptance

A seeker who cancels while a booking is waiting for the host receives a full refund of the online reservation fee and applicable tax. The same full online refund applies if the host rejects the request or it expires. No parking payment is due.

2. Confirmed booking — full refund

A confirmed booking receives a full refund of the online reservation fee and applicable tax when either of these is true:

• The seeker cancels within 5 minutes after the host accepted the booking.
• The seeker cancels at least 6 hours before the scheduled start time.

3. Confirmed booking — reservation fee retained

If a confirmed booking is cancelled less than 6 hours before its start and the 5-minute acceptance grace period has ended, the online reservation fee and applicable tax are non-refundable. The seeker does not owe the parking price when no check-in or direct payment occurred.

4. Direct host payments

YouCanPark cannot automatically return money it did not collect. If a seeker already paid the host by UPI, cash, or another displayed method, either party should mark the payment in the booking. Any disagreement must be raised through support with the booking reference and available evidence.

5. How refunds are processed

Eligible online refunds are sent through Cashfree to the original payment method. YouCanPark shows whether a refund is queued, in progress, completed, partially refunded, or needs attention. Final credit timing is controlled by Cashfree and the user's bank or payment provider.

Do not share card details, OTPs, UPI PINs, or banking passwords with YouCanPark support. Support can investigate using the YouCanPark booking reference and provider transaction reference.

6. Older bookings, exceptions, and help

An older booking created under the previous online-collection model keeps the cancellation and payout terms recorded with that booking. Duplicate charges, incorrect amounts, access failures, safety incidents, host cancellations, and technical errors are reviewed from the booking and payment record. Contact support@youcanpark.in with the booking reference and a clear description. This policy does not limit rights available under applicable law.